Mail Operations Technician II

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Mail Operations Technician II is responsible for the efficient production and distribution of all outbound mail and printed materials. This includes operating mailing equipment, ensuring the accuracy of mailings, and coordinating with other departments to meet production deadlines. The Mail Operations Technician II will ensure that all outgoing communications are delivered on time and in accordance with company standards and postal regulations.

Responsibilities

• Operate both sorting and inserting equipment.
• Determine proper equipment configuration and operating procedures according to envelope size, number of inserts, etc.
• Operate both sorting and inserting equipment.
• Determine proper equipment configuration and operating procedures according to envelope size, number of inserts, etc.
• Performs equipment set up and adjustments for each job ensuring proper processing.
• Hand-matches checks with statements and inserts into envelopes all mail sets that default from the inserting machine process.
• Hand Process legal notary letters and maintain logs per state regulations.
• Maintains a clean and organized work area. Enforces building security procedures.
• Monitors equipment performance.
• Schedules or performs cleaning and maintenance.
• Log/Process all outgoing registered and certified mail.
• Log/Process all outgoing priority mail and priority mail express.
• Operate and refill Postal metering machines.
• Under supervision, monitor the functions and use of inserting machines and associated equipment to ensure work quality and compliance.
• Perform routine minor repairs.
• Provide support for other Mail Operations Section projects.
• Record and prepare first and third-class mail reports to qualify for Postal Service discounts.
• Read and understand job tickets from customer.
• Participates in verifying compliance with U.S. Postal Service (USPS) requirements.
• Identify and correct any errors or problems for each project.
• Maintain and stock essential materials and supplies.
• Operate mail sorter: prepare printer set up; configure and load hardware; prepare sort plan; support sweeper, sort file and run analysis.
• Confirm proper sequence of pre-sorted statements entering the machine.
• Ensure all documents to be processed are properly positioned and machine readable.
• Examine mail to ensure that required enclosures are included in envelopes and that mailings are complete.
• Lead monitor postage meter dollar levels to ensure continuous operation of the inserting machines.
• Monitor all forms processed in mail center to ensure current revision date is used.
• Record backup production logs.
• Coordinates mail operation actions to ensure efficient use of resources.
• Receives Mail requests and assigns to appropriate area.
• Monitors work-in-progress and adjusts production plans and recommends action to ensure production plans, quality, and monitors workload demands.
• Prepares work orders and schedules jobs to meet requested delivery dates.
• Provides customer service through life cycle of print operation actions.
• Coordinates with other areas of Navy Federal and serves as point of contact for NFCU Business Units to answer questions and resolve issues related to mail job specifications, delivery schedules, and vendor supporting services (e.g., maintenance/service, materials, and supplies).
• Follows up to ensure customer satisfaction.
• Reviews processes and procedures to improve the quality of operations.
• Remains informed of new/developing mailing technologies and techniques.
• Ensure proper labeling, postage and packaging for all outgoing mailings.
• Wrap up sorted bulk mail: verify dates, select & sort files, operate console.
• Monitor recurring workflow or operational issues and escalate to management.
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures.
• Assist in leading verification compliance with U.S. Postal Service (USPS) requirements.
• Assist in the operation of metering machines.
• Serve as mentor/trainer and provide guidance and assistance to team members.
• Performs other duties as assigned.

Qualifications

• Significant experience in operating a large automated inserting machine as prime operator
• Maintain eligibility to become Notary Public per state regulations.
• Working knowledge of processes involved in automated mail sorting and inserting
• Working knowledge of mail processing and USPS regulations
• Effective skill analyzing and organizing problems or work processes for technical solutions
• Effective skill exercising initiative and using good judgment to make sound decisions
• Advanced clerical, technical or administrative skills
• Effective verbal and written communication skills
• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives

Desired Qualifications

• Effective skill guiding and training less experienced staff
• Familiarity with Navy Federal products, services, programs, policies and procedures
• Demonstrated work experience in mail room or office environment
• Working knowledge of courier software programs (FedEx, USPS, UPS)
• Working knowledge with Microsoft Office products
• Experience or familiarity with computers and software
• Demonstrated work experience in a customer service-based environment
• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives

Additional Information

Hours:

• Monday - Friday, 6:00AM - 2:30PM (Full-time on-site)

Location:

• 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

 

Our approach to careers is simple yet powerful: Make our mission your passion.

 

• FORTUNE 100 Best Companies to Work For® 2026

 

• Yello and WayUp Top 100 Internship Programs 2025

 

• Computerworld® Best Places to Work in IT 2026

 

• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025

 

• 2025 PEOPLE® Companies That Care

 

• Newsweek Most Trustworthy Companies in America 2026

 

• Military Times 2025 Best for Vets Employers

 

• Forbes® 2026 America's Best Large Employers

 

• Forbes® 2025 America's Best Employers for New Grads

 

• Forbes® 2025 America's Best Employers for Tech Workers

 

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

 

• Military.com Top Military Spouse Employers 2025

 

• 2026 Handshake Early Talent Award

 

• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

 

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

 

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

 

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

 

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

 

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

 

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.